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How can I track my order?

1. You can log in to our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you can use the "look up a single order" function to track your order. Please follow these steps:
1) Go to our website and click "Order Status".
2) Enter your order number and email address to see your order details.

Can I change my delivery address?

You can only change the shipping address within the same country while your order is still in production. Simply log in to your account and click "My Orders". Find the order you'd like to change and edit the shipping address on the order details page.
Once your request is submitted, a ticket will be automatically generated and sent to our customer service team, who will then change the address for you.
If you'd like to ship your order to another country, please contact our Customer Service for more details about shipping fee variations and logistic restrictions.
Once your order is shipped, we are unable to change the delivery address anymore.

Shipping destinations

We ship worldwide. Please select your destination from our shipping countries drop-down list when you input your shipping address.

Shipping costs

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost on the checkout page.

Shipping times

Shipping times vary due to different shipping methods used in different countries/regions. Please check this page for detailed information.