Refund & Return Policy

At Charming Lady, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and clear refund and return policy. Your satisfaction is our top priority, and we want you to shop with confidence knowing that we are here to assist you.

1. Return & Exchange Eligibility
To ensure that you are fully satisfied with your purchase, we offer returns and exchanges under the following conditions:

  • Products must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.
  • Return and exchange requests must be submitted within 30 days from the date you receive your order.
  • Sale items, lingerie, accessories, and gift cards cannot be returned or exchanged, unless the product is faulty.
  • If you have received a damaged, defective, or incorrect item, we will offer free return shipping and provide either a full refund or an exchange based on your preference.

2. How to Return or Exchange an Item
We aim to make the return and exchange process as easy and efficient as possible. Please follow the steps below:

  • Contact us via [email protected] within 30 days of receiving your item.
  • Provide your order number, the name of the item(s) you wish to return or exchange, and the reason for your return or exchange (this helps us improve our service).
  • Our customer service team will promptly respond and guide you through the return or exchange process.

3. Refund Process
We are committed to ensuring you are satisfied with your purchase. Once we receive the returned item and confirm that it meets the return criteria, we will process your refund within 1-3 business days.

  • Refunds will be issued via your original payment method.
  • Please note: Shipping fees are generally non-refundable unless the return is due to a faulty product or an error on our part.

We understand that you want peace of mind when shopping. If you prefer an exchange instead of a refund, we will promptly assist you in processing the exchange.

4. Free Returns for Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will provide free return shipping and ensure that you receive a full refund or exchange. We sincerely apologize for any inconvenience and will handle the issue promptly.

5. Hassle-Free After-Sales Service
We provide more than just returns and exchanges; we offer comprehensive after-sales support to ensure that your shopping experience is worry-free:

  • If you are unsatisfied with your product for any reason, you can reach out to us via [email protected], and we will address any concerns about returns or exchanges.
  • Our customer service team will offer personalized assistance to ensure that your needs are met and that you receive the best possible solution.
  • We will keep you updated via email throughout the return or exchange process, so you always know the status of your request.

6. Transparent & Simple Return Process
We believe that the return and exchange process should be as clear and straightforward as possible:

  • We will guide you through the entire process with clear instructions.
  • No hidden fees: All fees involved in the return or exchange process will be clearly communicated to you in advance.
  • We provide easy-to-follow return instructions, ensuring that the process is simple and convenient for you.

7. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:

  • Gift cards
  • Worn or damaged items
  • Final sale or clearance items

8. International Returns
We also accept returns for international orders that meet the return criteria. However, return shipping fees and any applicable duties or taxes are the responsibility of the customer. If you need assistance with an international return, our customer service team will provide detailed guidance to make the return process as smooth as possible.

9. Our Commitment to You
At Charming Lady, we are committed to providing you with worry-free after-sales support. Our refund and return policy is designed to ensure you receive prompt, reliable service in any situation. Whether it’s a return, exchange, or refund, we will address your concerns as quickly as possible. You can shop with confidence knowing that we are here to support you.

We value every customer and operate with honesty, professionalism, and care to ensure your shopping experience is seamless and hassle-free. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team—we are here to assist you.